If you chose a wrong size or experienced any manufacturing defects in your shoes, you may return unworn merchandise at any Best Brands store, with the original sale receipt in mint condition, within 30 days of purchase. Please note, defective or damaged merchandise can only be returned if it’s unworn. Exchanges are available in-store only.
Also, please note:
The same model in a different size (in case it is still available).
A different model with the same price.
A different model with a higher price (in which case the customer will pay the difference).
Best Brands won’t return the money if the customer chose a different model of a lower price than the original
If the customer chose to replace it with an item of bestbrands.cr, the store will have 8 days to make the new delivery.
Ship your package to:
Barreal de Heredia
125 este de Cenada
Oficinas Centrales de Best Brands
Important: shipping charges must be paid by customer
This can only be done at any of our physical stores. Our store administrator will evaluate the item and decide if it qualifies for a return or replacement.
Best Brands will have up to 30 days to give an answer on regards of each case.
If the bank charged a customer more than once for their purchase in our store, please:
Best Brands will have up to 8 days to ask the bank to make the refund. The time it’s made effective depends on each bank.